Are you new to our website? We understand that you might have queries about our products, services, or policies, and we're here to provide clarity. Browse through the sections below to find solutions to your inquiries. If you can't find the information you're looking for, don't hesitate to contact our customer support team, who will be more than happy to assist you.
To track one of your orders, go to Order History or Order Look Up, enter the order number you received in your confirmation email and the billing ZIP code on the Track My Order Page. Alternatively, you may sign into My Account to view your complete Order History, including the status of all your orders.
How do I set up an account?
Go to Register. You can create an account and login by filling in your name, email and password.
What is my password?
Go to Sign In. Under the password field, click the link “Reset Your Password” and fill in your email address. We will send you an email with a link that will open your web browser and allow you to select a new password. Fill in the password fields and click Save.
How do I update the information in my account?
Go to My Account. You can update your address and contact information here.
What if I have questions about your products?
Please Contact Us if you have any questions about a specific product or products.
Do I need to log in to make a purchase?
No, you can log in as a “Guest” and make a purchase. However, we encourage you to create an account to save time on your next purchase by creating a Favorites list to easily reorder items.
Do you offer product customization?
Currently we do not offer customized products online. Please contact us directly for embroidery or custom orders. But, we do want to help you locate the items you are looking for. Please Contact Us to see how we can help.
OnTheGo Travel accepts a variety of payments including MasterCard, Discover, Visa and American Express. OnTheGo Travel is not responsible for returned items until the item arrives at our fulfillment center. In limited instances, a refund may be issued without requiring a return. Returns must be made within 30 days of purchase date.
When is my credit card charged?
Your credit card is charged once your order is submitted on otgtravel.com.
How is tax estimated for my order?
Tax is based on the state you live in.
How can I see my order status, history, invoices?
For Order History, go to My Account. Then go to Order History.
What if my product was damaged or I have a return?
Please login to your account and go to Returns to activate our prompt returns process.
Shipping
For all items available for shipping on otgtravel.com, we offer: FREE Shipping on orders of $50 or more within the United States (excluding Alaska and Hawaii - flat rate applies) $8 flat rate shipping for orders under $50. Private Fleet and White Glove Service: Call for more information. Standard Shipping: Your package is expected to be delivered within 5–7 business days after the items have been shipped and picked up by the delivery carrier. There is no weekend delivery. Items ship to the continental U.S. only. Items will not ship internationally or to Puerto Rico. Business days do not include weekends.
What shipping options do you offer?
Standard ground shipping. View full shipping information.
How can I cancel my order?
Please Contact us here. Send mail
How long does my refund take?
Refunds typically take 15 days – depending on how quickly we receive the returned item.
How do I order offline?
Please feel free to Contact Us and we can simply walk you through the ordering process.
How will I know that you have received my order?
After you submit your order, you will receive a confirmation number. This confirmation number means you have an order placed with otgtravel.com. You will also receive a confirmation email from us within 24 hours of your order. Please be sure that sales@otgtravel.com is not blocked by your e-mail.
How do I ship to an address other than my billing address?
During Checkout, you will have the option to select an address other than your billing address.
Will I receive all the items in my order at the same time?
Most of the time, yes. Depending on inventory, we may have to ship the item from a different location. Please make note of your packing slip in the package. The packing slip will provide order details, including quantity.
Do you ship overseas?
Currently we do not offer overseas shipping for orders placed on otgtravel.com.
We stand behind the quality of our products and want every purchase to be worthwhile. If you are not satisfied, we will work to correct any issues and improve your experience with us.
Cancellations can only be made when your orders are in ‘Order Received’ status, which is typically 60 minutes after purchase. You can see if your order is in ‘Order Received’ status by going to Order History if signed in, or Order Lookup if you are a Guest User. If your order is in any status other than ‘Order Received’, the order has been picked and will require you to return the product once delivered.
Please contact us at sales@otgtravel.com for assistance with incorrect orders, defective items, or items damaged in transit. Thank you for your understanding and compliance.
Items are returned within 30 days of purchase a valid proof of purchase is provided (see below). Items are returned in good condition – unused and unwashed. If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. Without proof of purchase, the item can be exchanged only for the same item. We are unable to accept any items for return or exchange without proof of purchase. Below are examples of proof of purchase:
Welcome to otgtravel.com. These terms and conditions are designed to help you understand how OnTheGo Travel provides its services. Before submitting any information to OnTheGo Travel, please read these terms carefully. These terms of use constitute an agreement between us, and by using otgtravel.com, you agree to these conditions. We offer a wide range of services, so additional terms may apply.
Orders
OnTheGo Travel reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer or to refuse or cancel any order for any reason. You agree that your account may also be restricted or terminated for any reason, with or without notice, and agree that OTG Travel may bar any further access to its site. Prices and availability of products on the site are subject to change without notice. Errors will be corrected when discovered, and OTG Travel reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). OTG Travel attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content on our site is accurate, complete, reliable, content, or error-free. If the product offered by OTG Travel is not as described, your sole remedy is to return it in its unused condition.
Shipping
To keep your costs down and to make our pricing simple, we provide free shipping for orders over $50 within the continental United States. If you don’t meet that minimum threshold, we charge for shipping. We won’t surprise you with any hidden charges or handling fees. Your total charges will be detailed in the shopping cart prior to checkout. We’ve made sure you receive the fastest, safe, and most reliable delivery service possible. Please note that deliveries are not typically made on Saturdays or Sundays. We cannot ship to P.O. Boxes or Military APOs. The number of business days it takes for an order to be processed and prepared for shipment varies based on many different factors. Some items can be shipped the same day or within 24 hours, others may require a longer time. For small parcel shipments, delivery usually takes between one and six business days.
Payment & Returns
OnTheGo Travel accepts a variety of payments including MasterCard, Discover, Visa and American Express. OTG Travel is not responsible for returned items until the item arrives at our fulfillment center. In limited instances, a refund may be issued without requiring a return.
Copyright
All content included in or made available through OnTheGo Travel, such as text, graphics, logos, page headers, button icons, scripts, and service names included or made available are trademarks or trade dress of OnTheGo Travel in the U.S. and other countries. OnTheGo Travel’s trademarks and trade dress may not be used in connection with any product or service that is not OnTheGo Travel’s, in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits OnTheGo Travel. All other trademarks not owned by OnTheGo Travel that appear are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by OnTheGo Travel.
Trademarks
The text, graphics, logos, page headers, button icons, scripts, and service names included in or on or made available through the OnTheGo Travel website are trademarks or trade dress of OnTheGo Travel in the U.S. and other countries. OnTheGo Travel’s trademarks and trade dress may not be used with any site that is not OnTheGo Travel’s, in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits OnTheGo Travel. OnTheGo Travel uses a network of suppliers to provide us with the products advertised on this site. All other trademarks, service marks, product names, package designs, and company names or logos associated with these product suppliers are not owned by us, but are the property of their respective owners.
Warranty
The services and all information, content, materials, products and other services included or otherwise made available to you though OTG Travel are provided on an “as is” and “as available” basis, unless otherwise specified in writing. Onthego travel makes no representations or warranties of any kind, express or implied, as to the operation of its services, or the information, content, materials, products or other services included on or otherwise made available to you through onthego travel services; including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. You expressly agree that your use of onthego travel is at your own risk. To the fullest extent permissible by applicable law, onthego travel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
By using our service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the State of Illinois, without regard to principles of conflict laws, will govern these terms and conditions and any dispute of any sort that might arise between you and OnTheGo Travel.
We reserve the right, at any time, to change these terms of use.
Privacy is important to OnTheGo Travel. We have established appropriate safeguards to protect the information that we collect from our users. We reserve the right to disclose any information we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request.
If you register to use our service, we may collect your personal information, including your name, email address, and telephone number. We will not rent, sell, trade, or disclose your personal information to third parties without your approval. However, we will use it to
i) send information to you about your order
ii) fulfill your order
iii) process and collect payment
iv) send you promotional marketing material
v) customize and improve our site and service to better suit your needs
vi) provide you with administrative information regarding our services
vii) prevent fraud and other illegal activities. We also use cookies to keep track of your shopping cart and other purposes like personalizing our service. Also, cookies collect information about your use of our service for analytic purposes and fraud prevention. We do not and cannot use cookies to gather other information that may be stored on your hard drive.
If you use our site through your mobile device, we may collect your geolocation information to assist us in fulfilling your order. We will not share this information with third parties and will only use it for the sole purpose of fulfilling your order. We may also collect device type and UUID, a unique identifier generated within the app, and store it in log files. We use this information to provide you with the most up-to-date application and features or advertise or promote products that apply to your device type.
We may also offer publicly-accessible blogs, customer reviews, or forums. Any information you provide in these areas may be read, collected, and used by others who read or access this information. All material, information, or ideas that you submit or post or publish on the site is non-confidential and non-proprietary. OnTheGo Travel does not endorse any user content or any opinion, recommendation, or advice expressed on the site. We are not obligated to monitor, edit, or remove any user content or other content sent to or posted on the site. We are free to use any ideas, concepts, suggestions, or techniques contained in your communications for any purpose, including, but not limited to, the production and marketing of products and services for a commercial purpose that incorporates such information.
OnTheGo Travel uses other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, serving ads, providing search results and links, and processing credit card payments. These third-party service providers will have access to your personal information needed to perform their functions but may not use it for any other purpose.
You can instruct OnTheGo Travel to stop sending you emails, flyers, or other information about our services. Just use the "unsubscribe" button provided in the email. If you would like to modify or delete your personal information or do not want us to use your personal information, please contact us with clear instructions about what you would like to modify or delete. We will respond to your request promptly.
We host OnTheGo Travel in the United States. If you visit our site from outside the United States, please note that your information may be stored and processed by this privacy policy and applicable U.S. laws. By using this service, you consent to the transfer of your information to the United States.
Security
We have reasonable safeguards to help ensure that information collected is secure. We have established appropriate physical, electronic, and managerial security measures to protect the data we collect from or about our users. Please understand, however, that third parties can access information despite our efforts. You know that we do not guarantee that information provided by you will be private or secure. We shall take all reasonable precautions to ensure that your data is safe from unauthorized persons. Still, we cannot be responsible or liable for any lack of privacy or security you may experience. You must be responsible for taking precautions and providing security measures best suited for your situation and your intended use of our site. You are responsible for maintaining your account and password's confidentiality and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
You agree that you will not violate or attempt to violate the security of our site. Violations of system or network security will result in civil or criminal liability. You agree that OnTheGo Travel has no responsibility and is not liable for its site's unavailability, the loss of any data, or the mis-delivery or non-delivery resulting from a loss of data.
What types of web browsers does your website support? We offer support for these channels: Android (Mobiles, Tablets) - OS Version - 4.4 (KitKat) and above iOS (iPhone, iPod, iPad) - OS Version - 8 and above Desktop browsers (Windows OS - 8.1 and 10): Chrome and Internet Explorer Desktop browsers (Mac OS): Safari and Chrome
Desktop Browsers:
Browser Supported Versions include:
i) Chrome 54
ii) I.E 10, I.E 11, I.E Edge
iii) Mac Safari 10.0.1
How can I get a question answered?
Email questions and comments to sales@otgtravel.com
We’d love to hear from you. Here is how you can reach us. Please complete the form below.
8475619980
support@otgtravel.com
